Conditions for CampOne
General terms and conditions In the following you will find useful information related to the use of online booking. You can read about how we treat your personal information, how you receive your receipt for a purchase and more. When in the following written CampOne it is used as a synonym for CampOne group.
Cancellation and money
You have the option to cancel your booking the following conditions:
If you cancel more than 30 days before arrival you will get your deposit amount reimbursed, less the administration fee of 500, -kr.
If you cancel less than 30 days but more than 14 days before arrival, you get half of your deposit amount refunded, minus an administration fee of 500, -kr.
If you cancel less than 14 days of arrival, you forfeit the entire amount paid.
Cancellation – security of the disease
We recommend that you take out cancellation insurance. It costs 200 kr. And covers canceled (by disease)
If canceled up to 1 day before (before noon. 12:00), is reimbursed by the transmission of documentation in the form of doctor’s certificate.
If for some reason do not receive your reservation confirming your purchase, and you have not received an error message from the system, then you can write to the address below or call the phone number.
Complaints about the booking process, the booking or product (stay) must be done within a reasonable time after you discovered the defect or should have discovered the error by looking through your reservation. You can complain in writing or orally. One year after receiving the product (stay) terminate the right to claim under the Sale of Goods Act §83 paragraph. 1, unless otherwise agreed.
When CampOne receives a complaint about a product, process the complaint as soon as possible. CampOne will decide whether the goods received to be refunded, exchanged or whether to compensate.
CampOne Bøjden Strand
Bøjden Landevej 12
Tel. +45 63 60 63 60